Support
Last updated: January 2025
Getting Help
We’re here to help! Choose the support option that works best for you.
Contact Options
Email Support
For general inquiries and support requests:
Email: support@nirnshard.com
We aim to respond within 24-48 hours.
Bug Reports
Found a bug? Help us improve by reporting it:
- Visit our GitHub repository
- Check if the issue already exists
- Create a new issue with detailed information
Feature Requests
Have an idea for a new feature?
- Share your ideas through our feedback channels
- Join discussions with our community
- Vote on existing feature requests
Support Resources
Documentation
Visit our documentation for:
- Getting started guides
- API references
- Troubleshooting tips
FAQ
Common questions and answers:
Q: How do I reset my password? A: Visit the login page and click “Forgot Password.”
Q: How can I delete my account? A: Contact support@nirnshard.com with your request.
Q: Is my data secure? A: Yes, we use industry-standard encryption and security practices.
Community
Join our community for:
- Discussions with other users
- Tips and tricks
- Updates and announcements
Response Times
| Priority | Response Time |
|---|---|
| Critical | 4 hours |
| High | 24 hours |
| Normal | 48 hours |
| Low | 72 hours |
Feedback
Your feedback helps us improve. Let us know:
- What’s working well
- What could be better
- New features you’d like to see
Contact us at support@nirnshard.com.